Try This Skill Refund Policy

Last Updated: August 24, 2026

This Refund Policy explains our approach to refunds, chargebacks, and cancellations for credits and subscription plans purchased on Try This Skill (the "Service"), operated by TryThisSkill.COM. This Policy complements Section 7 of our Terms of Service and should be read together with it. In the event of a conflict, the more specific provision applies.

Billing & Invoicing: All payments are processed by Waffo Pancake acting as the Merchant of Record (MoR). Waffo Pancake collects payment, issues invoices, calculates and remits applicable taxes (including VAT, GST, or sales tax), and handles the chargeback lifecycle directly with card issuers. We never see or store your credit card number, CVV, or expiry date. For billing questions, contact Waffo Pancake support or www@im.dog.

1. Overview of Purchasable Items

The Service offers two categories of purchasable items:

2. Subscription Plan Refunds

2.1 7-Day Money-Back Guarantee (First-Time Subscribers)

• First-time subscribers are eligible for a full refund of the first subscription payment if:
• The refund is requested within 7 days of the initial subscription date; AND
• Total usage under the plan has not exceeded 20% of the monthly credit quota.
• This guarantee applies once per user per plan tier.

2.2 Service Failure

• If the Service is unavailable for 72 hours or more due to a fault on our side, affected subscribers are eligible for a prorated refund or service credit for the affected period.
• Contact www@im.dog with your account email and the affected time window to file a claim.

2.3 Recurring Renewals

• After the first billing cycle, subscription renewals are non-refundable once charged, except where required by applicable law.
• You may cancel at any time via Account Settings → Subscription → Cancel, or by emailing www@im.dog. Cancellation takes effect at the end of the current billing period — you retain full access and remaining quota until then.

2.4 Subscription Plan Credits — Rollover Policy

Credits included in a subscription plan expire at the end of each billing period and do not carry over to the next period. Unused subscription credits are not refundable.

2.5 Platform-Initiated Termination

If we terminate your account for reasons other than your breach of these Terms or our Acceptable Use Policy, we will provide a pro-rated refund for any unused prepaid subscription period. See also Terms of Service §13.

3. Credit Package Refunds

3.1 Unused Credits (Within 7 Days)

• Separately purchased credit packages are eligible for a full refund if:
• The refund is requested within 7 days of the purchase date; AND
• None of the purchased credits have been consumed.
• Partial consumption disqualifies the package from refund eligibility.

3.2 Used Credits

• Used (consumed) credits are non-refundable, including credits consumed by failed generations that were subsequently re-credited under §4.

3.3 Credit Validity After Subscription Cancellation

• Separately purchased credits retain their original validity period regardless of subscription status. Cancelling a subscription does not affect the validity of separately purchased credits.

3.4 Credit Consumption Order

• When both subscription plan credits and separately purchased credits are available, subscription plan credits are consumed first (FIFO — earliest expiring first).

4. Failed AI Generations

• If an AI generation fails due to a technical error on our side, the credits reserved for that generation are automatically returned to your account.
• No monetary refund is issued for failed generations — only credit restoration.
• If credits are not auto-restored within 24 hours, contact www@im.dog with the generation record ID.

5. Accidental Purchases

• If you believe a purchase was made in error, contact us within 7 days of the purchase date with details of the accidental purchase.
• We review accidental purchase claims on a case-by-case basis.
• Approved refunds are issued to the original payment method within 14 business days through Waffo Pancake.

6. Chargebacks

• We encourage you to contact us at www@im.dog before initiating a chargeback with your bank.
• Accounts with excessive or unwarranted chargebacks may be suspended or terminated.
• Chargebacks initiated without first contacting support may delay resolution and may be contested with evidence of service delivery.

7. Statutory Consumer Rights

• Nothing in this Refund Policy affects any statutory consumer rights you may have under applicable local laws (e.g., EU consumer protection directives, UK consumer rights law, etc.).
• Where local law mandates a longer refund window than stated here, the local law prevails.

8. Content Moderation & Refund Interaction

• Refunds are not issued for accounts terminated due to violations of our Acceptable Use Policy (including CSAM, terrorism-related content, non-consensual deepfakes, or repeated prohibited content generation).
• Prompts screened by Prompt Sift that are blocked under the fail-closed policy (see Privacy Policy §5.1) do not consume credits — no refund is needed because no charge occurs.

9. Refund Processing Timeline

All refunds are issued to the original payment method through Waffo Pancake. Bank processing times beyond our control may add 3–10 business days before the credit appears on your statement.

10. Policy Changes

We may update this Refund Policy from time to time. Material changes will be notified by email at least 14 days before the effective date and posted on this page with an updated "Last Updated" date. Continued use after the effective date constitutes acceptance.

11. Contact Us

For refund inquiries, cancellation requests, or billing disputes:

• Refund Email: www@im.dog
• Billing Email: www@im.dog
• Cancel Subscription: Account Settings → Subscription → Cancel, or www@im.dog
• Controller Name: TryThisSkill.COM

This Refund Policy is for general reference only and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional in your target market before publication.

TryThisSkill.COM · https://trythisskill.com